Refund Policy

At The Peak Goods, your satisfaction is our priority. We stand behind the quality of our products and want you to be completely happy with your purchase. This refund policy explains our return process, timelines, and what you can expect when requesting a refund.

We offer a 30-day money-back guarantee on most items, with free return shipping for defective products or shipping errors on our part.

30-Day Return Period: You have 30 calendar days from the date of delivery to initiate a return.

The return period begins when you receive your items, not when you place your order. If you receive multiple items from the same order on different dates, the return period for each item begins on its respective delivery date.

How to Check Your Return Deadline

• Check your delivery confirmation email for the exact delivery date
• Use your order tracking information to confirm delivery
• Contact customer service if you're unsure about delivery dates

Returnable Items

Most items can be returned within 30 days if they meet these conditions:

• Items are in original, unused condition
• All original packaging and accessories are included
• Product labels and tags remain attached where applicable
• Items have not been damaged by normal wear or misuse

Non-Returnable Items

For health, safety, and quality reasons, these items cannot be returned:

• Opened soil amendments, fertilizers, or chemicals
• Seeds or live plants (unless defective upon arrival)
• Custom or personalized items
• Items damaged due to misuse or normal wear
• Products without original packaging

Defective Items

Items that arrive damaged or defective can be returned regardless of the above restrictions. We'll provide a full refund or replacement at no cost to you.

Step 1: Contact Customer Service

Before sending any items back, contact our customer service team at returns@thepeakgoods.com or call 1-800-GARDENS. Provide your order number and reason for return.

Step 2: Receive Return Authorization

We'll send you a Return Authorization (RA) number and prepaid return shipping label. This RA number is required for all returns and must be clearly marked on the return package.

Step 3: Package and Ship

Pack your items securely in their original packaging (or similar protective packaging). Include all accessories, manuals, and components that came with the product.

Step 4: Processing and Refund

Once we receive and inspect your return (typically 3-5 business days), we'll process your refund. You'll receive an email confirmation when the refund is initiated.

Processing Time: 3-5 business days after we receive your return

Refund Appearance: 5-10 business days after processing (varies by payment method)

Refund Methods

• Credit/Debit Cards: Refunded to original payment method
• PayPal: Refunded to original PayPal account
• Gift Cards: Refunded as store credit (cannot be refunded to cash)

Partial Refunds

In some cases, partial refunds may be issued for:

• Items returned without original packaging
• Items showing signs of use beyond normal inspection
• Items returned after 30 days (at our discretion)

Free Return Shipping

We provide prepaid return labels for:

• Defective or damaged items
• Incorrect items sent due to our error
• Items that don't match their online description

Customer-Paid Return Shipping

Return shipping costs are the customer's responsibility for:

• Change of mind returns
• Items that don't fit customer needs
• Returns due to customer ordering errors

Original shipping costs are not refundable unless the return is due to our error or a defective product.